By Staff Writer
Zamtel has unveiled its customer service centre in Kasama, bringing the total number of new service centres to 43.
In addition to the Service Centres, Zamtel has also rolled out more than 80 Mini-shops across the country.
Zamtel Acting Chief Commercial Officer Keith Banda said this is in line with the Company’s new strategic direction of taking service-access closer to the customers.
Mr Banda was speaking in a speech ready on his behalf by Regional Business Manager William Mwale.
He said Zamtel had physical presence in Kasama at the Kasama Exchange but that the growing demand for products and services in the district required that the company open a dedicated and modern service cantre.
Mr Banda said Zamtel stands ready to work with the Zambian Government through the Ministry of Science and Technology in partnership with other independent developers in creating Local Digital solutions that will address local challenges.
And Northern Province Permanent Secretary Bernard Mpundu commended Zamtel for the efforts in providing affordable and quality services to its customers.
“With the opening of the Kasama Customer Service Centre, I hope many Kasama residents will take advantage of this location to acquire Zamtel Simcards and start enjoying excellent products and services offered by Zamtel,” he said.
This was in a speech read for him by Northern Province Deputy Permanent Secretary Mr Sineva Kambenja.