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Zamtel Call Centre to run by its former workers

By ALICE NACHILEMBE
Zamtel has officially transferred its Call Centre operations to Client Care Solutions Zambia Limited, a wholly Zambian company owned and managed by its former employees.

The innovative approach will see former employees operate the entire Call Centre operations in a move aimed at empowering local entrepreneurs.

Vice President Inonge Wina who officiated at the handover ceremony commended Zamtel Board and Management for the bold move to empower its former workers.

Ms Wina said the handover of the Call Center is a demonstration of government’s desire to support the growth of local micro, small and medium enterprises.

She expressed happiness with the launch of the new call center company to be managed and operated by young Zambian entrepreneurs, who are former Zamtel employees.

Ms Wina said Government celebrates the young entrepreneurs for choosing to embrace the call by Government to grow themselves and others through entrepreneurship.

The Vice President has since urged other business entities in Zambia to emulate Zamtel and support Clients Care Solutions.
And Zamtel Chief Executive Officer Sydney Mupeta said the decision by Zamtel to outsource a call center will enhance service delivery to Zamtel customers.

Mr Mupeta said the development will further help in empowering the youths adding that the Company has empowered its employees to participate in the management of customer services as entrepreneurs.

Mr Mupeta said Zamtel thought it wise to empower Zambians as a way of contributing towards the growth of local entrepreneurship.

Meanwhile, Clients Care Solutions Board Chairperson Malcolm Chabala said the outsourcing of a Zambian Company will not only empower youths but also play a key role in job creation.

Mr Chabala said the Company has 180 employees and plans to increase the number to 320 as the company expands.

The Independent Observer

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